Terms & Conditions

Welcome to Flightgift! These terms and conditions are here to help you understand how our services work. We occasionally update them, so please check back from time to time. By using our website or services, you confirm that you’ve read and agreed to everything below. 1. 14-Day Gift Money Back Guarantee We want you to feel confident about your gift purchase, which is why Flightgift offers a 14-day money-back guarantee on consumer gift orders (excluding B2B orders that begin with order number "FC-B"). If your Flightgift code has not been redeemed (even partially), is not being used for a pending booking, and your consumer order was placed on Flightgift.com or Experiencegift.com, you can request a refund within 14 days of purchase. To request a refund, the gift buyer needs to email us at support@flightgift.com. Refunds will be processed back to the original payment method. Please note that, regardless of when the gift is given, we can only offer refunds within 14 days of purchase and only if the gift has not been used in full or in part. 2. Validity of Your Flightgift - Purchased at Flightgift.com: All Flightgifts are valid for two years. - Purchased Elsewhere: Flightgifts purchased from other sellers may have different expiration dates—please check carefully before purchasing. 3. How Flightgift Facilitates Your Booking Through our website, www.flightgift.com, we provide an online platform for booking flights. From the point at which you make your booking, Flightgift acts solely as an intermediary between you and the airline, on behalf of the airline, as Flightgift does not sell flights under its own name. Flightgift sends your booking details to the airline and then emails you a confirmation on their behalf. Flightgift handles all transactions made on www.flightgift.com, including any payment-related issues. If you experience any problems or have questions, comments, or concerns about your transaction, please contact us directly. 4. Accuracy of Flight Information Provided The information we provide is based on details given to us by flight providers. While we make every effort to ensure our services are accurate and reliable, we cannot verify or guarantee that all information is complete or error-free. This includes potential inaccuracies, interruptions (due to temporary issues, maintenance, or upgrades), or incorrect or incomplete information. We appreciate your understanding that we cannot be held responsible for these issues. 5. Payment and Business Orders - Payment: Payments are required at the time of ordering and can be made using Visa, MasterCard, or available local payment methods. All payment processes are secure. It takes 24 hours to process and validate the gift payment, after which your gift card code will be ready for use. If payment is not completed or if there are issues with the transaction, we reserve the right to deactivate the Flightgift. Likewise, if bookings are made with an unpaid or invalid Flightgift code, those bookings may be canceled. - VAT: Prices include VAT and other applicable taxes unless otherwise stated. Flightgift cards themselves are not subject to VAT. - Business Orders: Businesses can choose to pay immediately (bank payment options are available in some countries) or pay later via invoice. Orders paid by invoice will be activated only once the payment has been received. For questions or special requests, please reach out to us—we’re happy to help. 6. Redeeming a Flightgift - Booking Your Flight: Flightgifts can be used for flights available on our website. They can’t be redeemed directly with the airline. If your booking costs more than your gift card, you can pay the difference online. If you don’t use the full value, the remaining balance stays valid for future bookings. - Booking Details: Please make sure all passenger names match their passports exactly. If the passenger’s name includes a middle name or initial, please include it in the "First Name(s)" field. Ensure that the full last name is entered exactly as it appears in the passport. - Booking Extras: Bookings do not include luggage or additional extras unless explicitly specified. However, you can add these services on the airline's website after booking, if permitted by the airline. - Booking Confirmation: Once you’ve booked, you’ll receive a confirmation email. Please bring a printed copy of your booking confirmation along with your ID for check-in. - Note: Flightgifts cannot be redeemed for cash. 7. Canceling or Modifying a Booking - Cancelation: Refunds for customer-initiated cancellations may be partial or, in some cases, non-refundable. If the airline cancels your flight, you may be eligible for a full refund, in accordance with the airline's policy. Any refund provided by the airline will be fully passed on to you. Once the airline processes the refund, we will transfer the amount to you within three business days. Please note that the airline's refund process may take 30 days to several months, depending on their internal procedures. - Changes: You can make changes directly with the airline (if allowed), or we can help if modifications through the airline aren’t possible. Please be aware change fees may apply. - No-shows: No refunds are available for missed flights ("no-shows"). 8. Flight Complaints Flightgift is not liable for any complaints about the flight or the airline’s services. We recommend contacting the airline directly for flight-related issues. 9. Follow-Up Correspondence By making a booking or purchasing a Flightgift, you agree to receive: 1. An email before your flight with useful information about your destination. 2. A follow-up email afterward, inviting you to share your feedback. 10. Your Privacy and Cookies We value your privacy. We never share your gift card usage data—ever. Not on an individual basis, nor in an aggregated form. For more details, please see Privacy and Cookies in the footer of the website. 11. Intellectual Property All content on our website, unless stated otherwise, is owned by Flightgift. You may not use or reproduce any part of the site without our written permission. 12. Disclaimer While we do our best to provide an excellent service, please understand that Flightgift is not responsible for: - Any damages, losses, or issues resulting from the use of our services. - Inaccuracies or errors in the information provided by the airlines. - Issues caused by force majeure, such as strikes or other events beyond our control. We always strive to be as accurate as possible and to offer the best experience to our users. 13. Our Processing Entities Flightgift is a brand of the Experiencegift group, which includes: * Experiencegift Inc (USA) Registered in New York, no. 6528394 Address: 401 Park Avenue South, 10th Floor, New York, NY 10016, USA. * Experiencegift Ltd (United Kingdom) Registered in London, no. 13252343 Address: 207 Regent Street, 3rd Floor, London, W1B 3HH, UK. * Experiencegift BV (Netherlands) Registered in Amsterdam, no. 59310685 Address: Herengracht 493, Amsterdam, Netherlands. * Experiencegift IKE (Greece) Registered in Athens, no. 161352408000 Address: 2nd Floor, Evmolpidon 23, Athens 118 54, Greece. 14. Governing Law All our services and products are governed by Dutch law. All rights reserved. 15. Reach Out Anytime — We're Always Available Our dedicated support team is available 24/7, all year round. If you have any questions, feel free to reach out anytime. Thank you for choosing Flightgift, and enjoy your travels!