Do you have a question regarding your Transavia gift card? Maybe we have answered it already below!
MOST ASKED QUESTIONS
How do Transavia gift cards from Flightgift work?
Buying a Flightgift Transavia gift card is super simple thanks to our user-friendly order flow:
You’ll receive an order confirmation within 5 minutes. If you chose a digital delivery method, you’ll receive your gift card directly in your email inbox. If you chose our physical Transavia gift card, we’ll send it via priority mail.
What delivery methods do you offer?
You can choose to send a Flightgift in three formats:
How do I redeem my Transavia gift card?
If you’ve got a Transavia gift card, you can easily redeem it on our website. Head over to our booking engine and follow these simple steps:
You will get a booking confirmation in your email inbox within 5 minutes!
How can I check my Transavia gift card balance?
You cannot check your gift card balance yourself. If you’re unsure how much money you have left on your Flightgift, please contact our customer service team here.
How much money can I load onto a Transavia gift card?
You can add any value between $25 and $10,000 and the equivalent value in one of 15 currencies.
What should I do if I haven't received my Flightgift Transavia order confirmation or gift card yet?
If you haven’t received your order confirmation email and/or your digital gift card via email after 5 minutes, and have also checked your spam folder, please contact us directly. Please fill out our contact form with all details that can help us locate your order easily.
What payment methods can I choose from?
We have a variety of payment methods available for your purchase and booking. Depending on your location, these can vary slightly. Please find a list of the available payment methods below:
Can I personalize my Transavia gift card?
Yes! Not only can you choose the value of your gift card yourself, you can also add a personal image (or choose one from our extensive library) and a heartfelt message for your recipient.
How long does it take for physical gift cards to arrive by mail?
We offer free priority shipment to anywhere in the world for all physical gift cards. If you order your gift before 2 p.m. (CEST) on business days, or before 12 p.m. (CEST) on Saturdays, we will send your order on the same day. Please find your specific delivery times in the table below:
What is the return policy for Transavia gift cards from Flightgift?
We offer a 14-day return window if you’re not happy with your order or if you changed your mind. Please note, that you can only return your gift card within 14 days after your purchase.
How long are Transavia gift cards valid for?
Customers can use their Flightgift Transavia gift cards for 2 years, starting from the date of purchase.
Can I use my Flightgift card instantly?
All gift card codes have a 24-hour hold period for safety reasons. Please wait 24 hours before redeeming your gift.
What happens if I want to cancel my flight?
If you want to cancel your flight, please contact us directly through our contact form. Cancellation fees may apply, depending on the airline’s rules.
What happens if my flight gets cancelled by Transavia?
If your Transavia flight has been canceled, please contact us directly and we can help you with your refund. Refunds for canceled flights may take 30 days to several months, depending on the airline.
DO YOU STILL HAVE A QUESTION?
CONTACT US DIRECTLY
If you still have a question or need help with something, reach out to our customer support team directly. You can do so by filling out our contact form via the button below.
CUSTOMER SERVICE HOURS
Our customer success team is available 24 hours a day, everday of the week.